The complete end to end pay as you go parking solution
We provide the most comprehensive platform on the market to parking operators in the UK & Ireland, each part seamlessly working together to maximise revenue, knowledge and workflow.
Capturing the parking event
The Parking Charge Notice needs to be available for the motorist to manage immediately, to achieve this we have a variety of capture methods:
- iPhone, Android or web Apps
- Manual Upload
- CCTV/ANPR systems
- Existing - integrate with you
- Other - full APIs available
Motorist Services
Having all the information online for the motorist is no longer an expectation, it is a must.
For the motorist, our mobile friendly application (www.paymypcn.net) allows the motorist to view, pay or appeal the notice at their convenience
For you, our secure back office application is always ready for you to view, manage and report on your accounts, you have complete control whenever your need it.
Call Centre
Our payment IVR, open 24 hours a day, allows the motorist to call to pay.
If you account moves into recovery, our team of collection agents are available to maximise return and contact motorists to help with payments or problems
Permits & Whitelists
We have the full range of Permit options available at low cost, from virtual to in-vehicle display.
Once you have selected the option that is right for you, permits can be ordered by your customers online with your own branded permit system which operates in real-time and provides a manual override option so the operators always have the most up-to-date information and are always in control.
Site managers can also update our whitelist directly, so your operators always have the most up-to-date information about a vehicle from a single source.
Appeals & Independent Appeals
We process the motorist appeals in accordance with your instructions, appeals can be submitted in writing online, by email or by post.
If the appeal is unsuccessful, a full explanation is provided therein reducing secondary appeals to an independent appeals body (POPLA/IAS). Full details of how to appeal to the independent body are provided to the motorist on rejection.
Should the motorist make a secondary appeal, we will present the case and manage the process.
We specialise in this area and have a success rate for independent appeals which far exceeds the industry average(s).
Recovery
Should the notice remain outstanding, we can assist you with obtaining DVLA keeper information either by providing completed V888/3 forms at the appropriate time or by using our electronic KADOE link for you if you have been approved by the DVLA.
All Notices can be sent on your behalf to ensure that, where possible, you can take advantage of the provisions for keeper and hirer liability contained in schedule 4 of the Protection of Freedoms Act 2012.
If this contact is also ignored, the notice is then passed to our Debt Recovery company, Ultimate Customer Solutions (UCS) who will the manage the recovery and litigation of the notice.
The notice will always be available for you to review via our back office suite.
Legal - Fully managed
Should an account remain unpaid after attempts have been made to recover the debt by our UCS team, we are able to pass the accounts seemlessly to one of our litigation partners where the account will be reviewed and where necessary a legal claim issued.
Our expert team will liaise with the chosen solicitor partner to ensure that the matter progresses efficiently and that all documentation is accurate and filed with the court as required.
Full details of our service are available on request.
Irish Services
Trade Associations
We work to and have detailed knowledge of the UK and Ireland accredited trade associations. Whichever association you are a member of, we ensure your notices follow their Code of Practice and can make any recommendations to help with compliance.
Accreditations
The IPC’s Accredited Service Provider scheme compliments the Accredited Operator Scheme. Members are also required to comply with the IPC Code of Practice and are audited to ensure their standard processes would not place themselves or operators who they serve in breach of the Code.
The IPC’s Accredited Operator Scheme provides advice and support to its members. It is a scheme run for the private parking sector and members are able to gain conditional access to the DVLA Database of registered vehicle keepers under the terms of the IPC’s Accredited Trade Association (ATA) status thereby enabling them to enforce the parking charges that they impose.
SolutionLabs is a link provider for the Driver and Vehicle Licensing Agency (DVLA)
Pricing - Pay as you go
Any of pocket costs are chargeable, such as DVLA enquiries
For more information, please contact us as sales@pcnparking.solutions
Our brands
If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions